Reviews
Google Business Profile (live) + TrustPilot (manual headline)
H&L Motors
TrustPilot doesn't allow CSV export on the Free plan and blocks automated fetches.
Sentiment trendIllustrative
Example view — populates once review history is collected over time
Common themesIllustrative
Example clusters — real theme analysis needs the full review text feed (Google Business Profile API, Phase 2)
Theme clusters
What customers actually mention · last 90 days
- Honest pricing8796%
- Knowledgeable staff7694%
- Quality of repair6892%
- Manufacturer approved4195%
- Booking ease3274%
- Courtesy car2462%
- Turnaround time2158%
Positive sentiment dominates honest pricing, knowledge and repair quality. Watch courtesy car and turnaround time — sentiment scores under 70% suggest these are friction points worth addressing.
Latest reviews
5 reviews Google surfaces via its public API (newest first) · full history requires Business Profile access
- Holly Dos santosGoogle23 Jul 2026
I couldn’t be happier with the service I received from H&L Motors. I had my car in for bodywork repairs and wheel refurbishment, and the results are absolutely outstanding. The workmanship is exceptional – my car looks fantastic, and you can tell they take real pride in the quality of their work. The customer service was just as impressive. Every member of staff was friendly, welcoming, and professional from start to finish. A special thank you to Glen, who was absolutely brilliant throughout the whole process. He kept me informed, answered all my questions, and made everything completely stress-free. It’s not often you find a garage that combines such high-quality workmanship with genuinely excellent customer care. I would highly recommend H&L Motors to anyone needing their car seen to for any of the services they provide. Thank you all for doing such an amazing job – you’ve definitely gained a very happy customer!
- S McHutchonGoogle1 Jul 2026
HL motors are reliable, knowledgeable, polite and helpful. What other garage greets you by name as you pull up and holds an umbrella over your head as you walk to reception? I have now use them for body work and recently the air-conditioning sorted out. On both occasions I was told exactly what to expect, how long the car would be in for and an accurate estimate of how much it was going to cost. I cannot fault this garage and I’m pleased to have found them. They may not be the cheapest on the block but in my opinion they are certainly one of the most reliable and I would certainly recommend them to anybody and I will be using them again and again – Although hopefully not for too many more dents!
- Rowan SchwartzGoogle19 Jun 2026
I was referred to H&L Motors by Audi and I’m extremely pleased with the experience I received. From start to finish, the H&L team were professional, friendly, and kept me informed throughout the repair process. The work was completed on time and to a very high standard. They took the time to explain what had been done and answered any questions I had, which was greatly appreciated. I would highly recommend H&L to anyone looking for a reliable and professional repair service. Thank you to Gareth and the team for doing such a great job.
- George-Razvan BodescuGoogle6 Jun 2026
Outstanding service from Phil, Meg and the entire team at H&L Motors. From the moment I made contact, Phil and Meg were professional, welcoming and genuinely committed to providing excellent customer service. Their communication was clear throughout, and they took the time to explain everything in a straightforward and honest manner. My BMW 7 Series was looked after with great care and attention to detail, and the quality of workmanship was evident from the moment I collected the vehicle. It's reassuring to find a garage that combines technical expertise with such a personal approach to customer care. Nothing was too much trouble, and I felt valued as a customer from start to finish. I would not hesitate to recommend H&L Motors to anyone looking for a trustworthy, knowledgeable and professional garage. Thank you, Phil and Meg, for a fantastic experience. I look forward to using your services again in the future. George Bodescu GRB Executive Cars
- James McCarthyGoogle21 Apr 2026
I had a great experience last year with H&L Motors. The paintwork on my Golf GTI’s bonnet had started to fade, likely due to a poor respray by a previous owner. H&L colour matched the paint and the car looks as good as new. Excellent and friendly customer service throughout and they even touched up the paintwork on the bumper of my Mum’s GTI for free - someone had scraped her bumper in a local car park and the H&L team felt sorry for her. Highly recommended.