Reviews
Google Business Profile (5 most recent + headline) + TrustPilot (manual headline)
H&L Motors
TrustPilot doesn't allow CSV export on the Free plan and blocks automated fetches.
Sentiment trend
Google reviews · by week · positive / neutral / negative
Theme clusters
What customers actually mention · last 90 days
- Honest pricing8796%
- Knowledgeable staff7694%
- Quality of repair6892%
- Manufacturer approved4195%
- Booking ease3274%
- Courtesy car2462%
- Turnaround time2158%
Positive sentiment dominates honest pricing, knowledge and repair quality. Watch courtesy car and turnaround time — sentiment scores under 70% suggest these are friction points worth addressing.
Response coverage
Google reviews · last fetched
Recent reviews
5 most recent from Google Business Profile
- Nick WadeGoogle13 Nov 2025
I recently had my car bonnet repaired and resprayed by H & L Twickenham and the entire experience with this company was outstanding from start to finish. From the very first conversation, it was clear I was in good hands friendly, transparent, and genuinely invested in getting everything just right. The quality of the work absolutely exceeded my expectations. The finish on the bonnet looks flawless, like the car just rolled out of the showroom. What really stood out, though, was the pride and professionalism shown by every member of the team. You can tell they truly care about their craft, and that level of dedication shines through in the final result. From the initial meeting to the final handover, the whole process was smooth, reassuring, and honestly just a pleasure. I can’t recommend them highly enough. If you want top tier workmanship backed by a team that clearly loves what they do, this is the place to go. Thank you, to all the team that worked on my car, brilliant job.
- Fan LoGoogle4 Feb 2026
Very satisfied with the windscreen replacement and ADAS calibration work carried out by H&L. All the staff I met were super friendly and professional. Chris also kept me up to date all the time on the order (shipped from Germany), progress of the work and booked me in as soon as he found an available slot. Thank you again Chris and the wider H&L team.
- Anne HalpennyGoogle18 Dec 2025
I would like to recommend and thank the kind staff at H&L in Twickenham. I had a scratch/paint mark, but on a hired car due to be returned, so it was urgent. I luckily met Gareth and Azaan who had some tricks of the trade and with patience made it disappear like magic and look like new. They did not have to do what they did so I want to highlight their kindness and professionalism & say thank-you again guys. I will be back.
- Gerry SpeechleyGoogle14 Feb 2026
Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what we can find for a good profit" checks! Overall, great service from all at H&L.
- Roberta DavisGoogle3 Mar 2026
Excellent service from H&L, especially from Glenn, who handled the repair of my car and put me in touch with AX, a claims management company, who handed every detail on my behalf. Would definitely recommend.