Last updated 12 minutes ago
Reputation

Reviews

Google Business Profile (5 most recent + headline) + TrustPilot (manual headline)

Google

H&L Motors

4.7/ 5
327 reviews total
5new last 30d0%
5
5
4
0
3
0
2
0
1
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TrustPilot
hlmotors.co.uk
4.9/ 5
From 177 reviews
Manually updated · last refreshed 19 May 2026.
TrustPilot doesn't allow CSV export on the Free plan and blocks automated fetches.

Sentiment trend

Google reviews · by week · positive / neutral / negative

Theme clusters

What customers actually mention · last 90 days

  • Honest pricing
    87
    96%
  • Knowledgeable staff
    76
    94%
  • Quality of repair
    68
    92%
  • Manufacturer approved
    41
    95%
  • Booking ease
    32
    74%
  • Courtesy car
    24
    62%
  • Turnaround time
    21
    58%

Positive sentiment dominates honest pricing, knowledge and repair quality. Watch courtesy car and turnaround time — sentiment scores under 70% suggest these are friction points worth addressing.

Response coverage

Google reviews · last fetched

100%(5 of 5 responded)
Google Places API only returns the 5 most recent reviews. Response status comes from the Google Business Profile API and will fill in once that's wired (Phase 2).

Recent reviews

5 most recent from Google Business Profile

  • Nick WadeGoogle
    13 Nov 2025

    I recently had my car bonnet repaired and resprayed by H & L Twickenham and the entire experience with this company was outstanding from start to finish. From the very first conversation, it was clear I was in good hands friendly, transparent, and genuinely invested in getting everything just right. The quality of the work absolutely exceeded my expectations. The finish on the bonnet looks flawless, like the car just rolled out of the showroom. What really stood out, though, was the pride and professionalism shown by every member of the team. You can tell they truly care about their craft, and that level of dedication shines through in the final result. From the initial meeting to the final handover, the whole process was smooth, reassuring, and honestly just a pleasure. I can’t recommend them highly enough. If you want top tier workmanship backed by a team that clearly loves what they do, this is the place to go. Thank you, to all the team that worked on my car, brilliant job.

  • Fan LoGoogle
    4 Feb 2026

    Very satisfied with the windscreen replacement and ADAS calibration work carried out by H&L. All the staff I met were super friendly and professional. Chris also kept me up to date all the time on the order (shipped from Germany), progress of the work and booked me in as soon as he found an available slot. Thank you again Chris and the wider H&L team.

  • Anne HalpennyGoogle
    18 Dec 2025

    I would like to recommend and thank the kind staff at H&L in Twickenham. I had a scratch/paint mark, but on a hired car due to be returned, so it was urgent. I luckily met Gareth and Azaan who had some tricks of the trade and with patience made it disappear like magic and look like new. They did not have to do what they did so I want to highlight their kindness and professionalism & say thank-you again guys. I will be back.

  • Gerry SpeechleyGoogle
    14 Feb 2026

    Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what we can find for a good profit" checks! Overall, great service from all at H&L.

  • Roberta DavisGoogle
    3 Mar 2026

    Excellent service from H&L, especially from Glenn, who handled the repair of my car and put me in touch with AX, a claims management company, who handed every detail on my behalf. Would definitely recommend.